FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your rice bowls microwave and dishwasher safe?
Yes. All Ricelisse bowls are microwave and dishwasher safe. For best longevity, we recommend hand washing delicate designs.
6. What materials are your bowls made from?
We use premium, food-grade ceramic and stoneware that is lead-free and cadmium-free, ensuring safety and durability for daily use.
7. What sizes do you offer?
We offer a variety of practical sizes:
- Small (ideal for dipping sauces or side dishes)
- Medium (standard rice bowl size)
- Large (generous main dish or serving bowl)
Exact dimensions and capacities are listed on each product page.
8. Are the bowls stackable?
Yes. Most designs are stackable, helping you save cabinet space while keeping your kitchen tidy.
9. Are the bowls suitable for both Asian and Western meals?
Absolutely. They work beautifully for rice, pho, ramen, pasta, salads, cereal, and more.
10. Will the colors and patterns last?
Yes. We use high-temperature glazing so colors and patterns remain vibrant even after many washes.
11. Are the bowls good for gifting?
Yes. They come in elegant packaging and make wonderful housewarming, wedding, or holiday gifts.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my bowls arrive damaged?
Please contact us within 48 hours with clear photos of the item and packaging. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.